Refund policy

At Sun Baby, we want you to love your purchase, and we understand that sometimes things don’t work out.

As a small business, we are unfortunately unable to offer refunds for change of mind. However, we’re happy to offer store credit or an exchange within 14 days of receiving your order, provided the item:

• Is unworn, unwashed, and in original condition (with tags still attached)
• Is returned in packaging that protects the garment during transit
• Return postage is at the customer’s expense

Please note that original shipping costs are non-refundable.

How to Request a Return:

Email us at hello@sunbaby.com.au with your proof of purchase, order number and reason for return.

We’ll provide return instructions and shipping address.

Once we receive and inspect your item, we’ll issue your store credit or send your exchanged item within 5 business days.

Faulty or Incorrect Items

We take great care in quality control, but if you receive a faulty or incorrect item, please email us within 7 days with a photo of the product and a description of the issue. We’ll make it right, at no cost to you.